Phone:

1-800-210-7712

info@organizeit.com

More Information:

About Organize-It
Organize-It News
Info for Media
"Featured In"
Product Applications
Product Submission

Local Services:

Closet Design & Installation

How do I place an order?

You can use our secure Internet shopping option to place your order online. Customer service representatives are also available to take your order at our toll free phone number 1-800-210-7712.

Organize-It currently accepts Visa, Mastercard, American Express and Discover Card. You can mail us a check, or opt to use an electronic check online or by phone (see About Using E-Checks for more details). The E-Check is an electronic debit from your checking account. E-Check works just like a regular check, except while a mailed check takes three weeks to process, an E-Check will process in one week.

How can I cancel my order?

If you wish to cancel your order, contact our Customer Service Department right away at 1-800-210-7712. We strive to process and ship every in-stock order within 24 hours, so immediate action is necessary to cancel an order. A restocking fee of $5.00 will be applied to all cancelled orders. Once your order has shipped, it cannot be cancelled, and must be processed as a return. Certain Special Order items cannot be cancelled; this will be noted on the individual item page.

The item I want is on backorder, what should I do?

You can still order an item even if it is backordered by the manufacturer. Once we receive backordered items, they are the first priority of our shipping department. Your credit card will not be charged for any backordered items until they ship to you.

Back to Information Directory

How do you calculate my shipping cost?

Our shipping costs are dynamically calculated based upon the size and weight of the items and the physical distance that your shipment must travel. Any time you are viewing your shopping cart you can provide a shipping destination and see estimated costs for the available shipping options. You will be presented the actual shipping costs before you confirm your order and complete the checkout process. If you provide inaccurate shipping information that must be corrected for FedEx to deliver your order, you will be charged a $6.00 rerouting fee. Certain Special Order items cannot be cancelled; this will be noted on the individual item page.

Why do you calculate shipping this way?

We feel this is the most equitable way to calculate shipping because customers pay the actual shipping amount from our warehouse to the delivery address. This way we don't have to artificially inflate our retail prices to cover shipping costs like many on-line merchants do. It also means that if your delivery address is close to us you are not subsidizing orders that we ship to customers that are far away.

Can I track my order?

You can track your order from our website any time after it ships. Simply, enter your order number into the box provided.

What are my shipping options?

We will ship orders anywhere within the United States and Canada, and also to US Military (APO's) addresses. We offer FedEx Ground Shipping, 2nd Day Air, Next Day Air and USPS Priority Mail.

If you would like your order shipped the same day with expedited shipping (2nd Day or Next Day Air) must be placed before 1:00 pm Eastern Standard Time. Expedited orders are not moved or delivered over weekends or holidays, so those days should not be counted for the expected delivery time. Expedited shipping to Hawaii and Alaska takes one additional day to deliver than the chosen shipping method indicates (i.e. 2nd Day Air takes 3 days, and Next Day Air 2 days).

Will I always know what the shipping cost will be?

Our shipping costs are dynamically calculated based upon the size and weight of the items and the physical distance that your shipment must travel as described above. However our shopping cart will not automatically calculate shipping costs if you do not provide a valid zip/postal code. If our carriers are experiencing technical problems you may not see a shipping cost (this should be very infrequent). If this happens we will call or email you with your shipping cost for approval before we charge your card.

Do you ship to other countries?

Currently, we only ship to the U.S., its territories, APO addresses and Canada. If you are interested in having our products shipped to another country you can contact us and we will provide a freight quote. Typically, the shipping costs to other countries is 100% or more than the price of the order.

Canadian customers are responsible for all additional duties, taxes and brokerage fees assessed by their government or our carrier. Brokerage fees charged by the carrier when "Ground" or "Expedited" shipping is selected are estimated in the table below. Orders to Canada can also ship USPS Priority Mail where the duties, taxes and brokerage fees are included in the shipping cost.

WWhat does "Drop Ship" mean?

Drop ship means that your order, or part of your order will be sent directly to you by the manufacturer. This is usually done to save shipping costs, and to help keep prices low. Any items being drop shipped will appear on your receipt with D/S next to the item name. Some drop shipped items are special order, and therefore are not returnable.

Back to Information Directory

Do you have a satisfaction guarantee?

Your satisfaction is absolutely guaranteed. If, for any reason, you are not satisfied with your purchase, simply return it within 30 days.

When my order arrived, an item was damaged. What should I do?

In the event that you receive a damaged product, or the wrong product, contact our Customer Service Department within 21 days at 1-800-210-7712. Most likely, we will send you a replacement item or parts at no cost to you. Keep the damaged item until you receive the replacement. If you decide that you do not want the damaged item, it will be considered a return, and shipping costs will not be refunded.

Where do I send a return?

First, pack your item securely enough to withstand FedEx shipping. Make sure to include your receipt along with a note explaining the reason for the return. Don't forget to note whether you want an exchange or a refund. Send your return using a trackable shipping method back to our warehouse (even if your order was drop shipped). Our mailing address is:

Organize-It Warehouse Attn: Returns
2523 Product Ct.
Rochester Hills, MI 48309

Our return policy is as follows:

• We will gladly accept returns on regular merchandise in new condition with original packaging, components, instructions and warranty material within 30 days of purchase.
• Your refund will be processed using the same form of payment as your purchase. E-Checks will take up to one week to post, and a 14-day waiting period will apply to your return if you paid by check.
• Your return must be accompanied by a receipt; otherwise, we cannot process your refund. Without a receipt, credit will be issued for the lowest promotional price from the past 120 days.
• We reserve the right to refuse refunds after 30 days. A 33% restocking fee may be assessed to overdue returns. This is at our discretion.
• We do not refund shipping charges. All freight charges incurred are the responsibility of the customer.

Back to Information Directory

What does Organize-It do with my personal information?

Organize-It uses your personal information only for shipping and processing purposes. We never sell or share any information that is provided to us by our customers with any third party company or organization. We reserve the right to add your mailing address and email address to our database, so that we may send you special offers, catalogs and newsletters. Your name and address will be removed from our database upon request. If you sign up as a Registered User, your information is stored on our server with very limited access and is used only during checkout.

Do you track any other information about me?

We use cookies in our shopping cart and track IP addresses. These are used for reporting purposes only, and do not contain any personal information.

How can I be sure that my online transaction is secure?

Organize-It does everything in its power to ensure the security of our website. Our Shopping Cart features Thawte SSL Encryption Security, to keep your information safe. We also subscribe to Hacker Safe, a service that preforms an in depth analysis of our site and our server to make sure it is secure from hackers. They continue to re-test our site on a daily basis to make sure it remains safe and secure.


Back to Information Directory

How do I use a discount code?

We frequently run special offers and promotions to save you money. Our discount codes can be found in our email newsletter, our catalog mailings, package inserts, and occasionally on our website. If you have a discount code, simply enter it into the field marked "Discount Code" in the Shopping Cart, or give it to your Customer Service Representative when you place your order by phone. If you'd like to receive these special offer, sign up for our email Newsletter. Organize-It only accepts only one discount code per order.

I'm having trouble viewing your site. What is wrong?

Our site is optimized for a 1024 x 768 screen resolution. We recommend that your screen resolution be at least 1024 x 768 to view the site. If you are still having problems, view our sister site at www.organize-it-online.com.

What's the best way to browse your site?

Click through to find the products you're looking for by using our updating navigation. At the product-level category you can narrow your choices by a number of product-specific options. You may also sort the products by most popular, price, rating, newest and name.

Can I perform a search on your site if I know exactly what I want?

We have a great search function in the upper right corner of our site that allows you to use keywords, product numbers or product names. Simply input your search term, and click the "Search" button. Once on the search page, you have the option to limit your search to items that are in a specific category, subcategory, or price range. After your search returns results, you can sort them by popularity, lowest price, or highest price.

Back to Information Directory

Do you have a print catalog?

We do offer a print catalog; however, it does not contain all of the products that we sell. The catalog is merely a representation of the products in our store and on our website. If you Request a Catalog, you will receive a coupon for $5.00 off your next purchase of $25.00 or more.

Back to Information Directory